Return Policy

General notes applicable to all returns & exchanges

All returns must be submitted within 14 days from order dispatch date.

Drop offs are not accepted at any of our offices or fulfillment warehouses.

To be eligible for a return, your item(s) must be sent back in sale-able condition, in its original packaging with all tags and labels attached, returned packaged in their individual sleeve (zip lock), unused and in the same condition that you received it. The item must be unworn, clean, unaltered, and completely free of any odors or fragrances.

If in any case where the product has not been returned in its original state, used, washed, with odor, missing tags & labels, etc. a flat fee of fifteen USD will be applied. We reserve the right, at our sole discretion, to determine if returned merchandise is in sale-able condition.

Once you submit a return through our portal, you can track your return through the tracking link we will email you directly upon submitting the return.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and send you an email with your exchange, refund, or store credit.

Please allow 3-5 business days for all returns to be processed.

We do not accept returns of Active After Coffee products purchased at our retailer partners. Please contact your original point of purchase. All AAC issued Gift Cards are also not eligible for returns.

We do not accept returns on exchanged items.

Final Sale Items

All sales are final for socks, caps, shoes, tumblers, swimwear, underwear, under garments, bags, accessories, and items purchased in their pre-order phase.

All sale/discounted items or discounted orders are final sale and cannot be returned for exchange, refund, or store credit. 

Return Instructions

All Order Returns

Kindly click on the returns link above and follow the prompts to prepare your return.
Please note, a $10 shipping label fixed fee will be deducted per return order only if you choose to be refunded to original payment method. Returns for exchanges or store credit are on us, free of charge and they come with a bonus.

Please pack all items you are returning in their original packaging and include your original packing slip, and the newly generated packing slip.

International Order Returns Only:

Customers wanting to place an international return must purchase their own shipping label. Active After Coffee is not responsible for any shipments lost in transit and not received by our returns fulfillment center.

Exchanges

Domestic U.S. Orders

All our exchanges are processed instantly, meaning your new exchange order is placed & shipped immediately without waiting for the returned item to be received and processed. This helps you get your items faster and guarantees that your items are in stock.

To place an instant exchange, we place a temporary hold on your credit card for the amount of the exchange -new- item until we receive your unwanted items. You will only be charged for the amount covered by your returned items if your return isn’t received within 14 days of submitting.

In the instance the return is fashionably late, after 14 days of the return request submission, we will still process the return for a $10 handling fee.

All exchanged items will be shipped in Standard Shipping (Up to 7 days)

International Orders

Unfortunately at the moment we only offer refunds to original payment method or store credit gift card with bonus credit for international returns, we are working on introducing exchanges in the near future.

Refunds

You will receive an email notification once we have issued your refund.

If you choose to be refunded via store credit (gift card), a $10 bonus credit will be added to your refund amount and you will not be charged for a shipping label.

Once we issue your refund, please allow 10-14 business days for this to appear on your bank statement. This is solely dependent on the day and time your refund transaction is processed. 

Original shipping cost & package protection fee paid at checkout are non-refundable.